FAQ

FAQ (Frequently Asked Questions)

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1. Where do you ship to?

We ship worldwide to most countries. If your country is available at checkout, we can deliver to your address.

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2. How long does shipping take?

• Order processing time: 3–14 business days

• Shipping time: 7–10 business days (after dispatch)

Delivery times may vary depending on your location and customs clearance.

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3. Do you offer free shipping?

Yes. We offer free shipping on orders over $99 USD.

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4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.

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5. Can I change or cancel my order?

We process orders quickly. If you need to change or cancel your order, please contact us at service@eeliee.com as soon as possible. Once an order has been processed or shipped, it cannot be modified.

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6. What is your return policy?

We offer a 30-day return and exchange policy. Items must be unworn, unwashed, and in original condition. To start a return, contact us at service@eeliee.com.

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7. What payment methods do you accept?

We accept major credit cards and secure payment methods available at checkout, depending on your region.

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8. Will I be charged customs or import taxes?

Depending on your country, customs fees or import taxes may apply. These charges are determined by your local customs office and are the responsibility of the customer.

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9. What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery at service@eeliee.com with your order number and photos. We will resolve it as quickly as possible.

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10. How can I contact customer service?

You can reach us anytime at:
Email: service@eeliee.com