Shipping Policy

At EELIEE, we make every effort to ship your orders as quickly as possible and provide you with a reliable and transparent delivery experience.

1. Delivery Areas

We currently ship to several countries. Delivery options and times may vary depending on the destination.

2. Shipping Costs

Shipping costs are as follows:

• Standard Shipping Fee: €9.99

• Free shipping for all orders over €99

Free shipping is automatically applied at checkout when the order amount is eligible.

3. Order Processing

All orders are prepared and shipped within:

• 3 to 14 business days (processing time)

This period includes order verification, item preparation, and handover to the carrier.

Please note that delays may be slightly extended during periods of high demand.

4. Delivery Times

Once the order has been shipped, the estimated delivery time is:

• 7 to 10 business days

These times are indicative and may vary depending on the destination country, customs, or the carrier.

5. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number to follow your package's journey.

6. Delivery Delays

EELIEE cannot be held responsible for delays caused by circumstances beyond our control, such as:

• carrier delays;

• customs controls;

• weather conditions;

• periods of high commercial activity.

7. Shipping Address

Please ensure that all shipping information is correct when placing your order.

We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

8. Contact

For any questions regarding your delivery, you can contact us:

Email: service@eeliee.com