Politique de confidentialité

Privacy Policy

At EELIEE (hereinafter "we", "us", "our"), we attach great importance to the protection of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on eeliee.com.

1. Data Controller

The data controller for personal data is:

EELIEE
Email: service@eeliee.com

2. Personal Data Collected

When you use our site, we may collect the following information:

First and last name
Shipping and billing address
Email address
Phone number
Payment information (processed securely by our providers)
Order history
IP address, browser type, and browsing data
Information related to marketing interactions (ads, clicks, etc.)

3. Purpose of Data Collection

We use your personal data to:

Process and deliver your orders
Manage payments and billing
Provide customer service
Improve the user experience on our site
Prevent fraud and secure transactions
Send marketing communications (with your consent)
Measure the performance of our advertising campaigns

4. Legal Basis for Processing (GDPR)

We process your data based on the following grounds:

Performance of a contract (order and delivery)
Your consent (marketing and non-essential cookies)
Our legal obligations
Our legitimate interest (security, site improvement)

5. Data Sharing

We may share your data with third-party providers only when necessary, including:

Shopify (store hosting)
Payment providers (e.g., Stripe, PayPal)
Carriers and logistics services
Marketing tools (Meta, Google, TikTok, Pinterest)
Analytics tools (e.g., Google Analytics)
Customer service and support

These third parties are only authorized to use your data to provide their services.

6. Data Retention

We retain your personal data only for the duration necessary for the purposes for which it was collected, including:

Order data: up to 5 to 10 years (legal and accounting obligations)
Marketing data: until you withdraw your consent
Browsing data: according to cookie settings

7. Cookies and Similar Technologies

Our site uses cookies to:

Ensure the proper functioning of the site
Improve the user experience
Analyze traffic
Offer personalized advertisements

For more information, please consult our Cookie Policy.

8. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to object
Right to restriction of processing
Right to data portability
Right to withdraw your consent at any time

To exercise your rights, you can contact us at:

Email: service@eeliee.com

9. Data Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure, or modification.

10. International Data Transfer

Some of your data may be processed outside the European Union (for example, by Shopify or certain marketing providers). In this case, we ensure that appropriate safeguards are in place in accordance with the GDPR.

11. Third-Party Services

Our site may use third-party services that may collect data, including:

Google Analytics
Google Ads
Meta (Facebook / Instagram)
TikTok Ads
Pinterest Ads
Shopify

Each provider has its own privacy policy.

12. Policy Changes

We may update this Privacy Policy at any time. The most recent version will always be available on this page.

13. Contact

For any questions regarding this Privacy Policy or your personal data: